Terms and Conditions

“I believe what doesn’t kill you simply makes you, stranger.” – The Joker

Detailed description of goods and/or services:

Cybernine (Pty) Ltd is a business in the computer/retail industry that sells tech related products.

Delivery policy:

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of order number and tracking number with The Courier Guy for a flat fee of R150.

Return, Refunds and Warranty Claims:

The provision of goods and services by Cybernine (Pty) Ltd is subject to availability with our suppliers. In cases of unavailability, Cybernine (Pty) Ltd will either backorder or refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee. in case of a warranty claim Cybernine (Pty) Ltd will take care of the claim if it is within a warranty period and the product is returned to Cybernine (Pty) Ltd in good standing order with original packaging. The client is liable for the shipping fee of R150 to Cybernine (Pty) Ltd and R150 back to the client.

Customer Privacy policy:

Cybernine (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Payment options accepted:

Payment may be made via Visa and MasterCard as well as direct EFT.

Card acquiring and security:

Card transactions will be acquired for Cybernine (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details:

Customer details will be stored by Cybernine (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency:

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility:

Cybernine (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile:

This website is governed by the laws of South Africa and Cybernine (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Company address: 2 College Avenue, Cape Town, South Africa 7441.

Variation:

Cybernine (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information:

This website is run by Cybernine (Pty) Ltd a private company based in South Africa with registration number: 2019/013930/07 and Jason Van Wyk as the Director.

Cybernine (Pty) Ltd contact details:

Company Physical Address: 2 College Avenue, Cape Town, South Africa 7441.

Email: buildit@cybernine.co.za

Telephone: 021-300-1054