Refunds and Returns

Not happy and require a refund? Cybernine (Pty) Ltd is happy to sort you out.

Availability

The provision of goods and services by Cybernine (Pty) Ltd is subject to availability with our suppliers. In cases of unavailability, Cybernine (Pty) Ltd will either backorder or refund the client in full within 30 days.

Cancellations

Cancellation of orders by the client will attract a 5% administration fee. Only if the Cybernine (Pty) Ltd has already ordered the stock from the suppliers. If not no fee will be charged.

Warranty Claims

Cybernine (Pty) Ltd will take care of the claim if it is within a warranty period and the product is returned to Cybernine (Pty) Ltd in good standing order with original packaging. The client is liable for the shipping fee of R150 to Cybernine (Pty) Ltd and R150 back to the client.

Returns

Any return of goods will carry a 5% administration fee and the client is liable for the shipping fee of R150 to Cybernine (Pty) Ltd and the product has to e returned in good standing order with original packaging.